1. Do you have a secure server for credit card transactions? 2. What is your return policy? 3. How does your shoes and boots vary as far as size goes? 4. Can I get my Shoes or Boots shipped 2nd or 3rd day air? 5. Do you ship outside the continental U.S.? 6. Do we have other ways of ordering footgear from you? 7. Why should I order from JGear? 8. Besides accepting credit cards, does Jgear accept money orders, certified or personal checks? 9. How do I take care of my shoes or boots?
1. Do you have a secure server for credit card transactions? Yes, JGear uses a seperate secure server for the safety of our customers. When the order is placed, you are sent automatically to the secure server to finish the transaction. 2. What is your return policy? JGear will accept returns within 30 days of shipment. There is no charge for exchanges. JGear will charge $7.50 re-stocking fee for each pair of returns. JGear will always recommend trying the shoes on at home on carpeting to make sure the fit and feel is what is best for you. The shoes must be clean and free from wear. Another phrase we use is that it needs to be in "store bought condition". A refund or replacement will be given when the shoes are returned. For items that are shipped & then refused by purchaser JGear charges a $25 refusal fee. This is to cover the cost of shipping, handling, and shipping related fees both ways. 3. How does your shoes and boots vary as far as size goes? Georgia Boots areconsidered generous as far as size goes. Manufacturers such as Nike has footgear that tends to run somewhat smaller than Georgia Boots. Please keep that in mind when ordering. You may want to order 1/2 size smaller than your normal athletic type shoes. 4. Can I get my Shoes or Boots shipped next day or 2nd day? 2nd and 3rd day may be selected forf shipping when placing your order online or, you may call us at 1-888-824-3613, and we will arrange UPS ground, 2nd day, 3rd day and we also ship via the U.S. Postal service. Please allow 24-48 hours for processing of your order when considering which shipment method you shall choose. 5. Do you ship outside the continental U.S.? Yes, we do ship outside of the United States of America for APO/FPO Boxes. Other than that we do not and we obviously deliver to Hawaii and Alaska. 6. Do we have other ways of ordering footgear from you besides using the secure method? Yes, there are 2 other ways to order from JGear. You may use our Toll Free Phone Number to order at 1-888-824-3613 or you may mail your order to us at JGear, Inc. 653 Triangle Road, Fond du Lac, Wisconsin 54935. 7. Why should I order from JGear? JGear gives our customers rock bottom prices. With Jgear, there is no middle man! JGear deals directly with the manufacturer and passes the savings onto our customers! We also provide excellent customer service with any questions or problems that may present itself with the products. 8. Besides accepting credit cards, does JGear accept money orders, certified or personal checks? Yes, JGear does accept these types of payment. Money order along with certified check orders are shipped within 24 hours of receiving the order. Personal checks however, will be delayed 10-14 days for clearance of the check before we will ship out those orders. We hope the faq page has helped you with any questions you may have. If you have any other questions, please feel free to contact us by Emailing us at custserv@bootbiz.com or, call us Toll-Free at: 1-888-824-3613. 9. How do I take care of my shoes or boots? Clean leather with a conditioner/cleaner. Clean Cordura nylon with detergent and water. Treat waterproof leather with a silicone product only. Treat smooth leather with a quality shoe polish, then buff. Full grain leather can first be treated with a boot oil or silicone before applying the polish. Allow footwear to dry slowly at room temperature only, never by a heat source. Keep the insides of the footwear dry and clean with powders and disinfectant sprays. Consider a second pair. This allows the one to dry out thoroughly while the other pair is being worn.