If you are unhappy in any way with the product you have received from Georgiabootstore.com, you may return these items for a refund or exchange, if returned within 90 days of receipt of merchandise as long as they are new, with all boxes, packing material, tags and packaging included and in new condition. To return or exchange your purchase, you must first obtain a Return Authorization from our customer service department. Click here to request a Return Authorization and state the reason for your request. To expedite your request, please include your order number and the date order was placed. If you would like an exchange please state the item your would like to receive. We will email you a prepaid shipping label and pay for your return shipping provided the following conditions are met: 1) You must ship from the continental United States. We can not pay return shipping from Alaska, Hawaii, or APO/FPO. 2) You have provided us with a valid email address when you place your order. Prepaid return labels can only be sent via E-mail. If you cannot get email, we will send you a label preaddressed to our return center and you will be responsible for USPS postage. If you would like a refund, we will give you a 100% refund of your purchase price less a $7.50 restocking charge. If you desire an exchange instead there is no cost to you (other than the difference of item retail price if you choose to exchange for a different item). For us to do this, please understand and follow these terms: 1) You have followed the shipping instructions include in your return email. 2) The item is in new, resalable condition. Boots must not have been worn outside and must be free of scuffs, scratches, dirt and sand. 3) The box must be protected for return shipping. (DO NOT apply shipping label or tape directly to the boot box. Please put the boot box in an outside box or wrap with some type shipping paper. If the box is damaged in any way, there will be a $10 repackaging charge deducted from your refund. If you do not return the box at all, a refund will not be issued. 4) If boots are shipped to any other address other than the address on the return shipping label we send you, there will be a 50% reshipping charge deducted from your refund. 5) Returns using our label take 5-10 days to arrive in our processing center and take up to an additional 7 days to process, depending on the day they arrive. Refunds and Exchanges Alaska, Hawaii, APO/FPO: Cancellations: If you have to cancel your order, we will make every effort to do so. However if your order is already picked, packed and processed, many times it is impossible to stop it. In this case, a cancellation will be handled as a return. Defects: All warranties are based on the manufacturers' warranty. In all cases the warranty term begins on the date of the original purchase. All defects , after inspection, will be exchanged at no charge for an identical product. If a model has been discontinued, it will be exchanged for a comparable product in the manufacturer's product line. With all returns, Return Authorization number must be clearly marked out the outside of your package. Please also include this information inside your package. If you need to make an exchange, please click here. If you need to make a return, please click here.